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The Family Biz Show

Apr 12, 2021

The Family Biz Show Episode 29 - Customer & Employee Experience For Family Business with Joey Coleman 

Listen as best-selling author of Never Lose a Customer Again, Joey Coleman, shares why it’s so important for family businesses to create an incredible customer and employee experience. You’ll learn: 

  • Techniques to help family businesses leverage the extra trust afford them by both employees and customers 
  • Why the first 100 days are so important for customer and employees and what you can do to enhance their experience
  • How to reduce customer and employee turnover and increase bottom line profits
  • How the best companies are retaining customers and employees and growing market share in uncertain times 

This week’s guest: 

Joey Coleman* 

Joey Coleman helps companies keep their customers. An award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improves their profits. His Wall Street Journal #2 best selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers. When not speaking to audiences around the globe, Joey enjoys spending time with his amazing wife and two young sons in the mountains of Colorado. Visit Joey’s website at 


Michael Palumbos is a registered representative of Lincoln Financial Advisors Corp.  Securities and investment advisory services offered through Lincoln Financial Advisors Corp., a broker/dealer (member SIPC) and registered investment advisor. Insurance offered through Lincoln affiliates and other fine companies. Family Wealth & Legacy, LLC is not an affiliate of Lincoln Financial Advisors Corp.  


*Not affiliated with Lincoln Financial Advisors Corp.